Pricing & Plans

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Frequently asked questions

What are data points and how many do I need?

Data points are simply pieces of customer feedback. One data point corresponds to one review, survey response, support conversation or NPS verbatim. Consequently, the number of data points you would need depend on the size of your organization and the size of your customer base.

What are data sources?

Data sources are channels through which you receive feedback from your customers.

Can I cancel any time?

Absolutely, all you need to do is cancel your subscription in your dashboard.

Do you have a privacy policy?

Yes, please find it here. Also, feel free to take a look at our Terms of Service as well.